Ritter Portal FAQs
What is a portal?
What is a portal?
A portal is another name for a home page. In this case, our portal is myritter.com. We encourage you to make this your home pageâthe page your computer will automatically open to when you access your internet browser.
Why would I want to log in to the portal?
The portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your Ritter e-mail, and also customize the content and location of information on the page, making it truly unique to your interests and desires.
How do I log in to the portal/home page?
You log in to the portal/home page with your Ritter e-mail address and password. Log-in access is available in the upper right hand corner of the portal.
How do I make the portal my home page?
There are two ways to make the Ritter portal your home page:
In Internet Explorer:
How do I get back to the Ritter portal/home page (main page)?
The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser's "back" button or choose "Directory" and then "Home" at the left side of the page. If you have not set myritter.com as your home page, and you navigate to other URL addresses on the web (which will sometimes open a separate browser window), when you want to get back to myritter.com, you have 3 options
This is another great reason to make the Ritter portal your home page on the Internet.
What are the recommended system requirements to access content on the portal?
What can I do in Manage My Homepage (in the directory on the left)?
This section is meant to help you manage your Ritter home page content and functions related to any premium products you may add to your service through Ritter. There are several functions available through Manage My Homepage:
How do I download Downloads and Plug-ins (i.e., plug-ins, flash, etc)?
To download programs necessary to support premium content, such as flash or plug-ins, go to Manage My Homepage and then "Downloads and Plug ins." In "Downloads and Plug ins," select the program you are interested in downloading by clicking on the name. You will be taken to another page that will give you directions for downloading.
How do I manage my Ritter account on the portal?
Use the Ritter Services menu located in the left-side portal directory to manage your Ritter account.
Will accessing the portal and logging in put cookies on my PC?
Yes, in order to access the portal your browser must be set up to allow cookies.
What are cookies?
Cookies are simple pieces of text sent by a server to a web browser. Cookies are not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the portal or the content on the portal.
What are Internet premium packages?
Internet premium packages are premium content available exclusively for subscribers. The content comes from many of the best of the web's service providers. By bringing them together for you on the Ritter portal, we are able to offer you a special deal and add the cost directly to your Ritter bill. The following packages are available to you through the Ritter portal:
Who can I contact with portal-related support needs?
Customer Service at 888-336-4466
What is a component?
A component is a section of the portal that is complete within itself offering dynamic and specific information. It can be moved or removed within the space of the portal when you are logged in. For instance: "3 Day Forecast" is the Weather component on the page.
How do I add/remove components?
To add content, you must first log in to the portal. Once logged in, click on the "Add Content" button in the welcome bar. From here, you may select any component you'd like to add through the categories provided.
How do I move components?
When logged in, hover your mouse over a movable component. A two-way arrow will appear. When you see that arrow, you may click and drag the component up or down within the column.
How do I customize the TV Listings component on the Homepage?
Several things can be customized within the TV Listings component. Click on "Settings" in the upper right hand corner of the component. You can adjust the following:
Click "Submit" after making your changes. This will return you to the Ritter home page, where you can see your changes.
Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.
How do I customize Quicklinks?
Use Quicklinks for fast and easy access to your favorite websites. Safely store your information, and get one-click sign-in for many websites. Â To customize this component:
How do I customize the Local channel?
The "Local Channel" can be found in the directory on the left side of the home page. It is named "Local" and once the zip code has been set it will have the name of the city as "In...". The Local Channel can be customized whether you are logged in or notâby clicking on the local channel and then entering your desired ZIP code and clicking "Go". If there is a local component on the Ritter home page, the content there will also change to reflect the ZIP code input on the Local channel.
How do I update the Weather component?
Within the Weather component, there is a box where you can enter any ZIP code. Simply enter a ZIP code to see the weather conditions in the place you are interested in. Entering a ZIP code will change the location in the component; to change it back enter the original ZIP code. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.
How do I update the Market Watch component/Add new stock symbols?
The Market Watch component functions in three ways:
How do I access e-mail?
E-mail can be accessed in the upper right corner of the Ritter portal home page.